FAQ

FREQUENTLY ASKED QUESTIONS

How do I place an order?

Browse our store and click Add to Cart on any product you wish to purchase.
When ready, click Checkout from your cart.
Enter your shipping address and select your preferred shipping method.
Choose your payment method and complete your order.
You'll receive an order confirmation email once your order is placed successfully.

What payment methods do you accept?

We accept the following payment methods:

Online Bank Transfer — CIMB Bank & Maybank
DuitNow QR — scan and pay instantly via any Malaysian banking app or e-wallet

Bank Transfer Details:

CIMB Bank | Account No: 8004622914 | Account Name: Pusat Muzik Reco
Maybank | Account No: 504085157452 | Account Name: Pusat Muzik Reco

After payment, please send us the following details via email to recomusic97@gmail.com:

Bank Name
Transaction Date & Time
Banking Reference No.
Amount Paid
Your Order No.

Note: Your order will not be processed or shipped until payment confirmation is received.

How long does delivery take?

In-stock items: 2–5 working days.
Pre-order items: Typically ships within 1–2 weeks. You will be notified once your item is ready.

Can I cancel my order?

Yes, cancellations are accepted only if the order is still in pending status and has not been shipped. To request a cancellation, email us at recomusic97@gmail.com with the subject line "Request to Cancel Order" and include your order number.